Reference

Your Data, Handled With Care

One policy, plain language: we tell you what x33333 collects when you open an account, who sees it, and how to get it changed or removed.

What we collectCookies and device dataWallet recordsYour request rights

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HOW WE HANDLE IT

Cookies, Security and Deleting Your File

Security here is a set of small steps, not a slogan. A sign-in on a new device asks for an OTP sent to your registered number, and that session stays tied to the device until you end it. Cookies do three jobs: keeping you signed in, remembering your language, and showing us which pages fail to load on a mid-range Android. Your file stays with us only while the reason for holding it lasts — wallet records for the accounting period your payment rail requires, marketing preferences for much less.

Device and cookie control You can clear cookies in your browser settings and stay logged out. Some parts of the wallet will not load until you sign in again, which is the trade you are making.

Login checks Every new device needs the OTP that lands on your registered number. If a code arrives when you did not try to sign in, change your password and message the support desk the same day.

How long records stay Payment references from bKash, Nagad, Rocket and bank transfers are kept for the period your rail's accounting rules require. Chat logs are held shorter, and you can ask us to close a thread.

Changing what we hold Want a correction, a copy or a deletion? Send it from the number on your account. We confirm receipt first, then tell you what can be changed and what a payment record forces us to keep.

Where This Policy Applies, and Where It Doesn't

x33333 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We hold your account details so you can log back in and see your own balance, not to sell them on. That is the short version. The longer version sits below, and it matters most if you use bKash, Nagad or Rocket to move money in

1
and out of your wallet. What we keep: the mobile number you register with, your name as it appears on that wallet, transaction references from the payment app you used, and device signals such as browser type and rough location. Those help us confirm the account
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is really yours, catch a sign-in that looks out of place, and keep the wallet ledger straight. Where local law shapes this: what we may collect, how long we may hold it, and what you can ask us to delete all depend on the law that
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applies where you are. Availability of the service, and of any single payment rail, also depends on your local law and eligible regions. If a rule where you live asks for something different from this page, that rule wins, and we will tell you when it
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changes how your file is handled. Three things we never do: read your messages, ask for your wallet PIN, or request an OTP outside the login screen. If someone claiming to be from us does any of that, treat it as fraud and end the call.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TALK TO US

Ask Us About Your Data Directly

Questions about the file we hold on you get answered by a person, not a script. Use the support desk inside your account and quote the mobile number you registered with — that lets the agent pull your record without making you repeat details in a chat thread. Queries that involve bKash, Nagad or Rocket are passed to the same team, so you are not bounced between departments.

In-account support desk Open your account, go to the help tab and send a message. Agents can see your wallet history and account record, so you do not have to paste transaction IDs by hand.

Email for data requests For deletion, correction or a copy of your file, email the address on your account page with 'data request' as the subject. Add the mobile number you registered with so we can match it.

Wallet verification help If a bKash, Nagad or Rocket record needs checking before we answer, the agent will tell you which reference they are looking at. Keep your payment app open so you can read the number back.

What You Can Ask Us About Your Data

Most messages we get about this page are short and practical, so here are the answers we send back most often. If yours is not on the list, the support desk is the quickest route — quote your registered mobile number and the agent can open your record while you wait. Nothing here overrides the rules that apply where you live; where local law sets a different standard for holding or deleting data, that standard is the one we follow.

Your registered mobile number, the name on your wallet, payment references from bKash, Nagad or Rocket, and basic device signals like browser type. We hold your wallet ledger too, so your balance ties out.

No. Your wallet PIN stays inside the bKash, Nagad or Rocket app, and the login screen is the only place an OTP belongs. Treat a code request by phone as fraud and report it.

Message the support desk inside your account, or email the address on your account page with your registered mobile number. We confirm receipt, then send the file once we have checked it is you.

You can close your account any time, and we remove the profile, saved devices and chat history. References tied to bKash, Nagad, Rocket or bank transfers stay longer — accounting rules need a record of money moved.

Only roughly, to flag a sign-in from a country where the service is not offered. We do not follow you around the city, and the browser version works fine with location switched off.

Start with the support desk inside your account — the agent sees the same wallet record you do. Tell them the number you registered and what looks off, and ask for a written reply.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoX33333 Glossary

Your Data, Handled With Care

Cookies, Security and Deleting Your File

Ask Us About Your Data Directly

What You Can Ask Us About Your Data

01 What data does x33333 keep about me?

02 Do you ask for my bKash PIN or OTP?

03 How do I ask for a copy of my data?

04 Can I delete my account and the records with it?

05 Does the app track my location?

06 Who do I contact if something looks wrong?

Privacy Policy

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